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Help Section - Troubleshooting

Last updated 30 May 2019

Uploading Files

The following page will show you how to upload files in the registration system. Watch our walkthrough video below:

Alternatively, you can follow the detailed instructions outlined below:

Some steps in the application require you to upload a document or documents. Such documents can include:

  • Test reports
  • Nameplate images
  • Energy rating label
  • Letters of authorisation
  • Product images.

Rules for uploading documents

  • You cannot upload more than one file at a time.
  • If you upload very large files the browser may appear to “freeze” as it is uploading the document. It may be useful to break large files up into smaller sections.
  • Ensure that the name of the file you are uploading does not contain any special or foreign characters (such as © á ë). Only use standard characters, for example, A-Z, 0-9, dash, underscore and space.

About uploading a file

When a document needs to be uploaded, the following question will be displayed (the screen below is for uploading a product image on the Public Website step).

Figure 1: Product Images page

Screenshot of the product images page of a registration showing a file upload field

Depending upon which browser you are using, the method to upload a file may look different. The following figures show what the upload file most often looks like.

Figure 2: Browse

Screenshot of one of the file upload button styles, showing a browse button

Figure 3: Choose file

Screenshot of one of the file upload button styles, showing a choose file button

Figure 4: Browse

Screenshot of one of the file upload button styles, showing a browse button

To upload a document or file:

  1. Select the “Choose File” or “Browse” button.
  2. Browse to the location of the document you want to upload.
  3. Select the “file” you want to upload.
  4. Note that you can only upload one file at a time. Large files will take a long time to upload. Ensure the name of the file contains only standard characters such as A-Z, 0-9, underscore and space.
  5. Select the “Open” button.
  6. Your file will be uploaded to your application. Note that if your file is very large or you are on a slow internet connection it may take several minutes for your file to upload.
  7. If you need to upload another file select “add another” (see Figure 5 below) and repeat steps 1 – 4.

Figure 5: Add another test report

Screenshot of a file upload field with an add another file button highlighted