Sorry! The page this link goes to is still under construction.

Help Section - Applicant Management

Video Transcript - Manage your Applicant’s brands

Screen 1: Title screen
Welcome to the video help series for the Energy Rating Product Registration System.

In this video, we are going to show you to manage the brands associated with your Applicant. This includes how to add, edit or delete a brand from your Applicant.

Screen 2:  Dashboard
We begin on our Dashboard page.

We select “Applicant Management” from the toolbar at the top of the page.

Screen 3: Applicant Management
On the Applicant Management page, we can see a new toolbar with six tabs.

From this toolbar, we select “Brand List”.

Screen 4: Brand List
On this page, we see a table containing all of the brands associated with our Applicant.

When we submit product applications, we are asked to choose one of these brands.

To add a new brand, we scroll to the bottom of the table and select “Add a new brand”.

Screen 5: Add a new brand
On this page, we provide the details for our new brand.

In the Brand Name field, we enter the name of our brand.

This is a mandatory field, so we have to provide this information.

In the URL of Brand Website field, we enter the website for our brand, if we have one.

This is an optional field.

It’s important to remember that once applications under this brand have been submitted to the regulator, the brand name may only be changed with regulator approval.

We can change the brand website at any time.

Once we’ve entered our information, we select the “Save” button to save our brand.

Screen 6: Brand List
We return to the Brand List page, and if we look through the table, we can see that our brand has been added.

Screen 7: Brand List – Edit brand
If we want to edit a brand, we select the “Edit” link next to the brand we want to edit.

Screen 8: Update Brand
On this page, we can update our brand details

If we have not yet submitted any applications to the regulator under this brand, we can edit our brand name here.

We can edit the brand website at any time.

If applications with this brand have already been submitted to the regulator, the brand name can only be updated with regulator approval, which means we need to submit a “Change Request”.

To submit a request to update the brand name, we select the “Request Change” button in the Actions box on the right hand side of the page.

Screen 9: Request Change
A pop-up window appears, asking us to provide some information for our change request.

In the New Company Name field, we enter our Applicant’s company name as it currently appears on the system.

In the New ABN or Company Number field, we enter our Applicant’s ABN or Company Number field as it appears on the system.

In the Reason for Change field, we enter that we wish to change our brand name and the brand name we wish to change to.

We then select the “Submit Change Request” button to send our request to the Energy Rating Team.

Screen 10: Change Request Successful
The pop-up refreshes and we see a message confirming that we have successfully submitted our change request.

Our Applicant will be unavailable until the Energy Rating Team processes our change request.

We select the “Close Dialog Box” button to close the pop-up.

Screen 11: Re-approval required email

An email is sent to the Energy Rating Team indicating that changes have been requested for the Applicant account and so it must be re-approved.

The Energy Rating Team will review the requested changes, and if approved, they will arrange for the brand name to be changed.

Screen 12: Changes approved email
We will then receive an email confirming that our change request has been approved.

Our brand name has now been updated.

Screen 13: Brand List
If we want to delete a brand, we select the “Delete” link next to the brand we want to delete.

We will then see one of two pages.

Screen 14: Delete Brand – Error
If the brand we want to delete is still associated with registrations, this page will appear, with a list of registrations that the brand is linked to.

As a result, the brand cannot be deleted.

Screen 15: Delete Brand – Confirm
If our brand is not associated with any registrations, we are asked to confirm if we want to continue with deleting the brand.

We select the “Delete” button to confirm and delete the brand.

Screen 16: Users & Contacts
We return to the Brand List page, where we can see our brand has been successfully deleted.

And that’s how you manage the brands for your Applicant.

Screen 17: Help section
For further assistance with using the registration system, select the “Help” tab at the top of any page to go to our handy Help section, where you can find more videos and step-by-step guides to help you navigate any aspect of the system.

[Our Help section is located at].

Screen 18: Contact Us
If you cannot find an answer to your question, why not send us an email?

Simply select the “Contact Us” tab at the top of any page and fill in the form.

The more details you provide, the more we’ll be able to help you, so please include all relevant details in your email, including any attachments that might be useful.

[The Contact Us form is located at].