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Help Section - Account Management

Video Transcript - Manage Email Notifications

Screen 1: Title screen
Welcome to the video help series for the Energy Rating Product Registration System.

In this video, we are going to show you how to manage the automatic email notifications that you receive from the registration system.

Screen 2: Dashboard
Let’s begin on our Dashboard page.

We select the “Account Management” tab from the toolbar at the top of the page.

Screen 3: Account Management
On the Account Management page, we can see there is a table with six tabs at the top.

Let’s select the “Notifications” tab.

Screen 4: Notification Options
On this page, we can choose which notifications we would like to receive and how we’d like to receive them. The notifications are automatically generated when particular actions occur in the registration system.

For example, a registration is about to expire, so the system will automatically send the Authorising Officer an email letting them know that the registration will soon expire.

There are many different kinds of notifications we can receive from the system. The types you can choose from will depend on the kind of access you have in the registration system.

We can arrange to get these notifications sent to our registered email addresses. To do this, we select the tick box under the “Send Email” column next to the notification type. We will then receive notifications to our email addresses each time this particular action occurs.

If we want to stop receiving notifications to our email addresses, we just repeat the same process. We select the same tick box next to the relevant notification type. The notification will no longer go to our email address, but will continue to appear in our inbox in the registration system.

We can also set the system to mark a notification as read automatically when it appears in our registration system inbox. To do this, we select the tick box under the “Automatically Mark as Read” column next to a notification. These particular notifications will then be marked as read automatically when they appear in our inbox in the registration system.

Once we’ve finished making the changes to our notifications, we scroll down the page and select the “Save Changes” button at the bottom of the page.

Screen 5: Settings saved successfully
A green confirmation message now appears at the top of the page, confirming that the changes we have made have been saved successfully.

To close the confirmation message, we select the “X” button at the top right hand corner of the message and the message will disappear.

And that’s how you manage the email notifications you receive from the registration system.

Screen 6: Help section
For further assistance with using the registration system, select the “Help” tab at the top of any page to go to our handy Help section, where you can find more videos and step-by-step guides to help you navigate any aspect of the system.

[Our Help section is located at].

Screen 7: Contact Us
If you cannot find an answer to your question, why not send us an email?

Simply select the “Contact Us” tab at the top of any page and fill in the form.

The more details you provide, the more we’ll be able to help you, so please include all relevant details in your email, including any attachments that might be useful.

[The Contact Us form is located at].