This section will show you how to unlock your account if you have entered your username and/or passphrase incorrectly.
The Registration System will automatically lock you out if you enter your user details incorrect five times in a row. This is done as a security precaution.
A warning message will appear on screen showing you how many login attempts you have remaining after each failed attempt. See Figure 1 below:
Figure 1: Login attempts remaining message
Once all five attempts have expired, you will see the message shown in Figure 2 below on your screen:
Figure 2: User locked out message
You will then also receive an email like the one shown in Figure 3 below to the email address recorded in your account in the system:
Figure 3: Email notification: Account locked out
To unlock your account:
Figure 4: Email notification – Account reactivated